In today’s episode, we discuss how to talk to your mechanic to help improve your maintenance outcomes. We are going to try to look at how we can better describe problems and ask questions to increase the quality of our maintenance experience while reducing the stress of having a broken plane.
Preflight Checklist:
Sponsor:
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Cruise Flight:
Describe your problem.
A good outcome starts with good communication.
Give as much info as you can.
Download engine data corresponding to the time when you noticed a problem & share it with the mechanic.
Let the mechanic diagnose.
Navigate the process together.
Stay in contact (but don’t be a bother!)
Have realistic expectations & build trust.
Request an estimate and/or blanket approval for cost or time.
Be available for follow-up questions.
Have logbooks readily available.
Respect the mechanic’s opinion even if you are getting a second one.
After Landing Checklist:
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